Voice and Accent Training

Voice and accent training is a growing avenue with BPO companies (Business Process Outsourcing). Also referred to as call centers, these companies exist in all sectors of business including banking, utilities, manufacturing, security, market research, pharmaceuticals, catalogue sales, credit collections and airline/hotel reservations etc.

A call centre is a service centre with telecom facilities, access to internet and wide database, which provide voice based or web-based information and support to customers in the country or abroad through trained personnel. The types of services in this industry are -- Inbound and Outbound voice.

The call centre services can be 'inbound' where in calls are received from customers enquiring about a service or product that an organization provides. The call centre services can be 'outbound' where in calls are made to customers to sell products or collect information / money etc. Call centre services can also be 'specialized' where in calls are made from one company to another company.

The career avenues provided here is one of the best suited and growing options which even a fresher can opt for. It is a good option for senior secondary pass students or fresh college graduates as well as housewives and retired people.