Benefits derived from BPO

India has one of the largest pools of low-cost English speaking scientific and technical talent. This makes India one of the obvious choices to outsource to. Dell, Sun Microsystems, LG, Ford, GE, Oracle all have announced plans to scale up their operations in India. Others like American Express, IBM and British Airways are leveraging the cost advantage India has to offer while setting up call centers.

Several foreign airline and banks have too set up business process operations in India. Many European and US companies have realized that they should focus on their main business and outsource their Human Resource Department, accounting department etc. Bingo! it is here exactly India fits in! Today US corporations have embraced BPO wholeheartedly.

Managed Care Companies, which is more popularly known as Healthcare payers, are increasingly outsourcing business processes due to changing and challenging business environment and technological and legislative changes. There is a good opportunity for Indian BPO vendors in this space. BPO vendors will need to have good domain knowledge, process know-how and competence with technological solutions to cater to these Manage Care Companies.

The driving force behind the outsourcing of business processes is cost effectiveness. The availability of abundant, technically skilled English speaking labor in India is what attracts most companies to outsource their business processes. In the past decade or so telecom and other infrastructure has also improved up to global standards. The quality of services provided is also meeting international standards. Another major incentive for outsourcing is the income tax policy followed by the government. Another important advantage is the ability of BPO’s to provide 24/7 services