KPO – KNOWLEDGE PROCESS OUTSOURCING

KPO refers to knowledge process outsourcing or knowledge processing outsourcing. Knowledge process Outsourcing is information-related, knowledge-related, or judgment-related business services. KPO includes those activities that require greater skill, knowledge, education and expertise to handle analytical jobs. For example, an insurance company might outsource data entry works using a BPO initiative, at the same time it may also choose to use a KPO service provider to evaluate new insurance applications based on a set of criteria or business rules. KPO jobs and service require the efforts of more knowledgeable set of workers than the data entry would require. The current definition of KPO encompasses R&D, product development and legal discovery, as well as a number of other business functions that needs more critical thinking and analysis.

KPO firms are conducting a wide variety of intellectual research, including clinical, pharmaceutical, banking, legal, sales, and marketing. KPO can also benefit sectors such as designers, animators, database developers, writers, and content developers.

KPO work requires employees who have great communication and analytical skills. The ideal KPO employee is college educated and well-trained graduates who possesses a high degree of computer skills and English proficiency. It also requires employees who are ready to work 24 hrs, to satisfy their clients.

KPO firms are cropping up in most of the developing countries that have vast numbers of people who are willing to work for lower pay rates. India is one among those countries which has formed a strong basement for the establishment of KPO concerns. Currently many countries are been turned into KPO centers. Countries such as China, Israel, Russia, Ireland, and the Czech Republic are now in the venture of having more KPO businesses offering and services. Even small countries like Philippines are steadily growing in KPO sectors.

One of the major advantages of a KPO sector is conducting a business activity at a lower cost and at lesser time. Businesses can also gain more operational efficiencies because they can focus on the growth areas of their industries instead of spending time and manpower on basic research and development.