BPO
BPO [Business Process Outsourcing] has been the latest mantra in India today. As the current sources of revenue face slower growth, software companies are trying new ways to increase their revenues. BPO is top on their list today. IT services companies are making a quick entry into the BPO space on the strength of their existing set of clients. We hope to address all issues related to BPO in India on this portal.
We will attempt to explain what it takes to setup a BPO facility in India. Actually, setting up a call center is capital intensive affair. An ordinary BPO center that takes care of pure back office operation [e.g. payroll, data entry etc.] will not be as expensive as a call center.
The philosophy behind BPO is specific, do what you do best and leave everything else to business process outsourcers. Companies are moving their non-core business processes to outsource providers. BPO saves precious management time and resources and allows focus while building upon core competencies. The list of functions being outsourced is getting longer by the day.
In the early days, BPO usually consisted of outsourcing processes such as payroll. Then it grew to include employee benefits management. Now it encompasses a number of functions that are considered "non-core" to the primary business strategy.Now it is common for organizations to outsource financial and administration (F&A) processes, human resources (HR) functions, call center and customer service activities and accounting and payroll.
Saturday, February 7, 2009
BPO Services
Offshore outsourcing of your Business Process is a compelling business strategy. At CCS Solutions we attempt to identify the possible outsourcing opportunity and present our capability as an integrated Technology and process Outsourcer catering to all your needs. We would be your partner to provide end to end services across the value chain. We offer our service to the following processes such as Data Processing, Transcription Service, Data Conversion, Legal Consulting, Data Harvesting, and Strategy Consulting services
Transcription Service
CCS Solutions has best-of-breed technology equipment and software for its state of the art medical transcription facility. Our endeavor is to constantly re-engineer the dictation/transcription process in order to take full advantage of the latest advances in computers, networking and digital technology. Combining these technologies with competent transcription skills allows us to provide cost-effective solutions to meet your transcription needs. We offer clients a set of core competencies, which are invaluable to the health information management professionals as well as other professionals who must dictate a steady stream of reports and correspondence.
Our belief in maintaining accuracy and attention to every detail of transcription process has given industry wide great applause. Our transcription work goes through two levels of quality checking before it’s delivered. We have consistently maintained 99% accuracy. Variations in speech patterns, various English accents and dialects, as well as continuous development in the lexicon of medicine and technology require the specialized expertise we have to assure transcription accuracy. We are specialized in the following Reports - Discharge Summary, Death Summary, Progress Notes, Clinical Notes, Emergency Notes, History & Physical, Radiology Consultation Reports, Office Visits, Physician Letters, and Psychiatry Reports etc.
Data Conversion Service
Our world leading data conversion capabilities include services such as e-Book Conversion, XML, SGML, HTML, PDF and Tiffs. This apart, CCS Solutions converts data stored on paper, proprietary file formats and many other formats into the choice of data and medium that you would desire. Worldwide users of our data conversion services include major publishers and manufacturing companies, academic and research libraries colleges and universities, and public utilities.
Many organizations are faced with mountains of non-standard source material created over the years by a variety of organizations and individuals. Their current and future business goals depend on converting this data to a standardized database. CCS Solutions offers a full range of consulting and data conversion services to help organizations meet this critical need. We become a working extension of your technical conversion team, providing services that are ideally suited to today's requirements for consistent, tightly structured, highly accurate databases
We not only convert data, we understand your objectives in a broader context. That's why we proactively suggest improvements in database design, and identify simple solutions that add power at little or no cost. We foresee and resolve integration issues, always focusing on improving the ease, reliability, and speed of your database.
Data Harvesting Service
We believe that our Value Proposition framework when tailored to meet our client's specific business and process delivery requirements will further enhance the value we passionately deliver to our customers on consistent basis. We understand just how critical building and maintaining directories and databases is to any business, educational or research organization. Through a combination of proprietary technology (bots and spiders developed in-house) and a top-notch team of editors and researchers, CCS Solutions helps you stay ahead in your business armed with well managed information.
CCS Solutions has a large team of professionals having vast experience in harvesting data from the Web for directories and databases. This experience has been the cornerstone of CCS Solutions's renowned accuracy and timeliness, and the foundation for our leadership in the areas of database and directory creation, maintenance and updating.
Our expertise in data harvesting domain includes Data Capturing Service From The Web, Online data entry and internet search, Catalog / database management, Internet research, email mining and customized list making, Portal management support, e-Newsletters / e-Clippings, Secondary Research / Market Intelligence.
Our experienced web researchers mine the World Wide Web, harvest data and present them to you in the format you require. We deliver the right information to you which you can use for action.
Offshore outsourcing of your Business Process is a compelling business strategy. At CCS Solutions we attempt to identify the possible outsourcing opportunity and present our capability as an integrated Technology and process Outsourcer catering to all your needs. We would be your partner to provide end to end services across the value chain. We offer our service to the following processes such as Data Processing, Transcription Service, Data Conversion, Legal Consulting, Data Harvesting, and Strategy Consulting services
Transcription Service
CCS Solutions has best-of-breed technology equipment and software for its state of the art medical transcription facility. Our endeavor is to constantly re-engineer the dictation/transcription process in order to take full advantage of the latest advances in computers, networking and digital technology. Combining these technologies with competent transcription skills allows us to provide cost-effective solutions to meet your transcription needs. We offer clients a set of core competencies, which are invaluable to the health information management professionals as well as other professionals who must dictate a steady stream of reports and correspondence.
Our belief in maintaining accuracy and attention to every detail of transcription process has given industry wide great applause. Our transcription work goes through two levels of quality checking before it’s delivered. We have consistently maintained 99% accuracy. Variations in speech patterns, various English accents and dialects, as well as continuous development in the lexicon of medicine and technology require the specialized expertise we have to assure transcription accuracy. We are specialized in the following Reports - Discharge Summary, Death Summary, Progress Notes, Clinical Notes, Emergency Notes, History & Physical, Radiology Consultation Reports, Office Visits, Physician Letters, and Psychiatry Reports etc.
Data Conversion Service
Our world leading data conversion capabilities include services such as e-Book Conversion, XML, SGML, HTML, PDF and Tiffs. This apart, CCS Solutions converts data stored on paper, proprietary file formats and many other formats into the choice of data and medium that you would desire. Worldwide users of our data conversion services include major publishers and manufacturing companies, academic and research libraries colleges and universities, and public utilities.
Many organizations are faced with mountains of non-standard source material created over the years by a variety of organizations and individuals. Their current and future business goals depend on converting this data to a standardized database. CCS Solutions offers a full range of consulting and data conversion services to help organizations meet this critical need. We become a working extension of your technical conversion team, providing services that are ideally suited to today's requirements for consistent, tightly structured, highly accurate databases
We not only convert data, we understand your objectives in a broader context. That's why we proactively suggest improvements in database design, and identify simple solutions that add power at little or no cost. We foresee and resolve integration issues, always focusing on improving the ease, reliability, and speed of your database.
Data Harvesting Service
We believe that our Value Proposition framework when tailored to meet our client's specific business and process delivery requirements will further enhance the value we passionately deliver to our customers on consistent basis. We understand just how critical building and maintaining directories and databases is to any business, educational or research organization. Through a combination of proprietary technology (bots and spiders developed in-house) and a top-notch team of editors and researchers, CCS Solutions helps you stay ahead in your business armed with well managed information.
CCS Solutions has a large team of professionals having vast experience in harvesting data from the Web for directories and databases. This experience has been the cornerstone of CCS Solutions's renowned accuracy and timeliness, and the foundation for our leadership in the areas of database and directory creation, maintenance and updating.
Our expertise in data harvesting domain includes Data Capturing Service From The Web, Online data entry and internet search, Catalog / database management, Internet research, email mining and customized list making, Portal management support, e-Newsletters / e-Clippings, Secondary Research / Market Intelligence.
Our experienced web researchers mine the World Wide Web, harvest data and present them to you in the format you require. We deliver the right information to you which you can use for action.
Call centers
Call centers apart, functions outsourced span purchasing and disbursement, order entry, billing and collection, human resources administration, cash and investment management, tax compliance, internal audit, pay roll...the list gets longer everyday.
In view of the accounting scandals in 1999 [Enron, WorldCom, Xerox etc], more and more companies are keen on keeping their investors happy. Hence, it is important for them to increase their profits. BPO is one way of increasing their profits. If done well, BPO results in increasing shareholder value.
Typically, a customer calls the call center [usually a toll-free number]. After pressing numerous numbers [1 for English, 2 for Spanish, 3 for bank balance!] the operator will answer your query by accessing the database. Call centers address sales support, airline/hotel reservations, technical queries, bank accounts, client services, receivables, tele-marketing, market research.
If a bank shifts work of a 1000 people from US to India it can save about $18 million a year due to lower costs in India. According to Mckinsey, giant US pharma firms can reduce the cost of developing a new drug, currently estimated at between $600 million and $900 million by as much as $200 million if development work is outsourced to India.
Call centers apart, functions outsourced span purchasing and disbursement, order entry, billing and collection, human resources administration, cash and investment management, tax compliance, internal audit, pay roll...the list gets longer everyday.
In view of the accounting scandals in 1999 [Enron, WorldCom, Xerox etc], more and more companies are keen on keeping their investors happy. Hence, it is important for them to increase their profits. BPO is one way of increasing their profits. If done well, BPO results in increasing shareholder value.
Typically, a customer calls the call center [usually a toll-free number]. After pressing numerous numbers [1 for English, 2 for Spanish, 3 for bank balance!] the operator will answer your query by accessing the database. Call centers address sales support, airline/hotel reservations, technical queries, bank accounts, client services, receivables, tele-marketing, market research.
If a bank shifts work of a 1000 people from US to India it can save about $18 million a year due to lower costs in India. According to Mckinsey, giant US pharma firms can reduce the cost of developing a new drug, currently estimated at between $600 million and $900 million by as much as $200 million if development work is outsourced to India.
Benefits derived from BPO
India has one of the largest pools of low-cost English speaking scientific and technical talent. This makes India one of the obvious choices to outsource to. Dell, Sun Microsystems, LG, Ford, GE, Oracle all have announced plans to scale up their operations in India. Others like American Express, IBM and British Airways are leveraging the cost advantage India has to offer while setting up call centers.
Several foreign airline and banks have too set up business process operations in India. Many European and US companies have realized that they should focus on their main business and outsource their Human Resource Department, accounting department etc. Bingo! it is here exactly India fits in! Today US corporations have embraced BPO wholeheartedly.
Managed Care Companies, which is more popularly known as Healthcare payers, are increasingly outsourcing business processes due to changing and challenging business environment and technological and legislative changes. There is a good opportunity for Indian BPO vendors in this space. BPO vendors will need to have good domain knowledge, process know-how and competence with technological solutions to cater to these Manage Care Companies.
The driving force behind the outsourcing of business processes is cost effectiveness. The availability of abundant, technically skilled English speaking labor in India is what attracts most companies to outsource their business processes. In the past decade or so telecom and other infrastructure has also improved up to global standards. The quality of services provided is also meeting international standards. Another major incentive for outsourcing is the income tax policy followed by the government. Another important advantage is the ability of BPO’s to provide 24/7 services
India has one of the largest pools of low-cost English speaking scientific and technical talent. This makes India one of the obvious choices to outsource to. Dell, Sun Microsystems, LG, Ford, GE, Oracle all have announced plans to scale up their operations in India. Others like American Express, IBM and British Airways are leveraging the cost advantage India has to offer while setting up call centers.
Several foreign airline and banks have too set up business process operations in India. Many European and US companies have realized that they should focus on their main business and outsource their Human Resource Department, accounting department etc. Bingo! it is here exactly India fits in! Today US corporations have embraced BPO wholeheartedly.
Managed Care Companies, which is more popularly known as Healthcare payers, are increasingly outsourcing business processes due to changing and challenging business environment and technological and legislative changes. There is a good opportunity for Indian BPO vendors in this space. BPO vendors will need to have good domain knowledge, process know-how and competence with technological solutions to cater to these Manage Care Companies.
The driving force behind the outsourcing of business processes is cost effectiveness. The availability of abundant, technically skilled English speaking labor in India is what attracts most companies to outsource their business processes. In the past decade or so telecom and other infrastructure has also improved up to global standards. The quality of services provided is also meeting international standards. Another major incentive for outsourcing is the income tax policy followed by the government. Another important advantage is the ability of BPO’s to provide 24/7 services
Outsourcing
Outsourcing involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider. The client organization and the supplier enter into a contractual agreement that defines the transferred services. Under the agreement the supplier acquires the means of production in the form of a transfer of people, assets and other resources from the client. The client agrees to procure the services from the supplier for the term of the contract.
Business segments typically outsourced include information technology, human resources, real estate, management and accounting. Many companies also outsource customer support and call center functions like telemarketing, CAD drafting, customer service, market research, manufacturing, designing, web development, content writing, ghostwriting and engineering.
Outsourcing and offshoring are used interchangeably in public discourse despite important technical differences. Outsourcing involves contracting with a supplier, which may or may not involve some degree of offshoring. Offshoring is the transfer of an organizational function to another country, regardless of whether the work is outsourced or stays within the same corporation/company.
With increasing globalization of outsourcing companies, the distinction between outsourcing and offshoring will become less clear over time. This is evident in the increasing presence of Indian outsourcing companies in the US and UK. The globalization of outsourcing operating models has resulted in new terms such as nearshoring, noshoring, and rightshoring that reflect the changing mix of locations. This is seen in the opening of offices and operations centers by Indian companies in the U.S. and UK. A major job that is being outsourced is accounting. They are able to complete tax returns across seas for people in America.
Outsourcing involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider. The client organization and the supplier enter into a contractual agreement that defines the transferred services. Under the agreement the supplier acquires the means of production in the form of a transfer of people, assets and other resources from the client. The client agrees to procure the services from the supplier for the term of the contract.
Business segments typically outsourced include information technology, human resources, real estate, management and accounting. Many companies also outsource customer support and call center functions like telemarketing, CAD drafting, customer service, market research, manufacturing, designing, web development, content writing, ghostwriting and engineering.
Outsourcing and offshoring are used interchangeably in public discourse despite important technical differences. Outsourcing involves contracting with a supplier, which may or may not involve some degree of offshoring. Offshoring is the transfer of an organizational function to another country, regardless of whether the work is outsourced or stays within the same corporation/company.
With increasing globalization of outsourcing companies, the distinction between outsourcing and offshoring will become less clear over time. This is evident in the increasing presence of Indian outsourcing companies in the US and UK. The globalization of outsourcing operating models has resulted in new terms such as nearshoring, noshoring, and rightshoring that reflect the changing mix of locations. This is seen in the opening of offices and operations centers by Indian companies in the U.S. and UK. A major job that is being outsourced is accounting. They are able to complete tax returns across seas for people in America.
Basics of Outsourcing
Outsourcing refers to a company that contract with another company to provide services and to perform all the front office and back office task. The outsourcing tasks are done by the employees working in the third parties concern. Recently outsourcing jobs are increasing rapidly in most of the developing countries. Outsourcing jobs is providing more job opportunities for many freshly graduated students.
Many large companies are now providing outsource jobs such as call center services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas. Most of the outsourcing companies are set up overseas and such companies are called as offshore outsourcing. Such offshore outsourcing trends have been created to reduce the cost in terms of paying the employees and of course due to the excellent performance received from outsourcing.
Outsourcing jobs has turned to be a great source for providing more employment in developing countries like India. It has created a drastic change on the living and life style of its employees. Outsourcing jobs does not require any specialized training. A person with a good English knowledge, basics of computer can be very suitable for an outsourcing job. Outsourcing job has the strength to create a vast change in the economy of one country. For example, outsourcing jobs in countries like India and China is still forming the base for economy improvement.
There are many reasons why companies outsource various jobs. One of the most predominant advantages would be to saves money. Many of the companies that provide outsourcing services are able to do the work for considerably less money, as they don't have to provide benefits to their workers, and have fewer overhead expenses to worry about. Examples countries like US establish their outsourcing centers in countries like India so that they can get cheaper employees and also the work done is equal to their highly paid employees. Starting an outsourcing center is one of the best way and also a cost-effective way to start building foundations in other countries.
Outsourcing refers to a company that contract with another company to provide services and to perform all the front office and back office task. The outsourcing tasks are done by the employees working in the third parties concern. Recently outsourcing jobs are increasing rapidly in most of the developing countries. Outsourcing jobs is providing more job opportunities for many freshly graduated students.
Many large companies are now providing outsource jobs such as call center services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas. Most of the outsourcing companies are set up overseas and such companies are called as offshore outsourcing. Such offshore outsourcing trends have been created to reduce the cost in terms of paying the employees and of course due to the excellent performance received from outsourcing.
Outsourcing jobs has turned to be a great source for providing more employment in developing countries like India. It has created a drastic change on the living and life style of its employees. Outsourcing jobs does not require any specialized training. A person with a good English knowledge, basics of computer can be very suitable for an outsourcing job. Outsourcing job has the strength to create a vast change in the economy of one country. For example, outsourcing jobs in countries like India and China is still forming the base for economy improvement.
There are many reasons why companies outsource various jobs. One of the most predominant advantages would be to saves money. Many of the companies that provide outsourcing services are able to do the work for considerably less money, as they don't have to provide benefits to their workers, and have fewer overhead expenses to worry about. Examples countries like US establish their outsourcing centers in countries like India so that they can get cheaper employees and also the work done is equal to their highly paid employees. Starting an outsourcing center is one of the best way and also a cost-effective way to start building foundations in other countries.
Friday, February 6, 2009
Multisourcing
Multisourcing refers to large (predominantly IT) outsourcing agreements. Multisourcing is a framework to enable different parts of the client business to be sourced from different suppliers. This requires a governance model that communicates strategy, clearly defines responsibility and has end-to-end integration.
A strategy that treats a given function -- such as IT -- as a portfolio of activities, some of which should be outsourced and others of which should be performed by internal staff. This approach moves away from the idea that all of a function should be viewed as a commodity, easily handed over to a service provider. Also known as "selective sourcing."
Strategic outsourcing is the organizing arrangement that emerges when firms rely on intermediate markets to provide specialized capabilities that supplement existing capabilities deployed along a firm’s value chain .Such an arrangement produces value within firms’ supply chains beyond those benefits achieved through cost economies.
Intermediate markets that provide specialized capabilities emerge as different industry conditions intensify the partitioning of production. As a result of greater information standardization and simplified coordination, clear administrative demarcations emerge along a value chain. Partitioning of intermediate markets occurs as the coordination of production across a value chain is simplified and as information becomes standardized, making it easier to transfer activities across boundaries
Multisourcing refers to large (predominantly IT) outsourcing agreements. Multisourcing is a framework to enable different parts of the client business to be sourced from different suppliers. This requires a governance model that communicates strategy, clearly defines responsibility and has end-to-end integration.
A strategy that treats a given function -- such as IT -- as a portfolio of activities, some of which should be outsourced and others of which should be performed by internal staff. This approach moves away from the idea that all of a function should be viewed as a commodity, easily handed over to a service provider. Also known as "selective sourcing."
Strategic outsourcing is the organizing arrangement that emerges when firms rely on intermediate markets to provide specialized capabilities that supplement existing capabilities deployed along a firm’s value chain .Such an arrangement produces value within firms’ supply chains beyond those benefits achieved through cost economies.
Intermediate markets that provide specialized capabilities emerge as different industry conditions intensify the partitioning of production. As a result of greater information standardization and simplified coordination, clear administrative demarcations emerge along a value chain. Partitioning of intermediate markets occurs as the coordination of production across a value chain is simplified and as information becomes standardized, making it easier to transfer activities across boundaries
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